RBC Financial Group
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Marketplace

 

It's been said that corporate responsibility isn't so much about how a company spends its money, but how a company makes its money. At RBC, we believe that our first duty is to operate with integrity for our clients, earning their trust in every transaction, in every part of our business.

Priorities 2008 Performance Highlights
Develop and provide products responsibly

See Product Responsibility
Added more green banking options

Expanded socially responsible investment options by acquiring PH&N and Access Capital Strategies LLC
Protect, educate and listen to consumers

See Consumer Protection
Enhanced customer and employee awareness of privacy and information security

Enhanced capacity for giving advice in order to meet clients’ banking, insurance and financial needs
Provide access to basic banking

See Access to Banking and Insurance
Expanded line-up of banking products and services designed for newcomers to Canada. See Special Groups.

Expanded branch and ATM network in Canada, the United States and the Caribbean

Launched a telephone service that can assist clients in more than 150 languages
Vital Statistics
  2008 2007 2006
Countries we operate in 50 38 36
Clients (approximate) 17
million
15
million
14
million
Bank branches (Canada) 1,174 1,146 1,117
ATMs (Canada) 4,149 3,946 3,847
Bank branches (United States) 439 350 282
ATMs (United States) 503 395 314
Bank branches (Caribbean) 127 45 44
ATMs (Caribbean) 312 78 71
Bank branches (China) 1 1 1
Issues
  • Access to credit: The world's economic challenges are a concern to our clients. In Canada, we are fortunate to have one of the soundest banking systems in the world, and have had significantly fewer losses than those experienced by other countries. However, the Canadian economy is vulnerable to world events, and so RBC is working closely with the Canadian federal government to find ways to improve liquidity in the financial markets. RBC's financial strength, sound risk management policies and diversified business mix enabled us to withstand many of the market shocks and pressures of 2008. In spite of the challenges of 2008, RBC did not change our lending policies and practices. We are open for business. Our job is to help clients create confidence in the future through good advice and access to financing, and we have thousands of committed people in our branches and call centres across North America and the Caribbean to help.

  • Access to banking: In Canada, federal regulations are in place to ensure that people are able to obtain a basic bank account. RBC respects these regulations and we go further by facilitating access to banking through specialized programs, products, services and locations for traditionally underserved groups.

  • Information security: The dramatic rise in clients' use of online, telephone and ATM banking over the past few years is associated with increased risk of fraud and security breaches that are outside our control. We mitigate that risk with stringent practices, education and online guarantees that protect our customers.

Related Links
  Security
  Privacy
  Ombudsman

In the News
  RBC and Imagine H20 announce winners of first global water prize (10.03.08)
  RBC hosts 18 banks at Oil Sands “Day of Learning” (10.03.01)
  RBC releases 2009 Corporate Responsibility Report and Public Accountability Statement (10.02.26)
  More >>

10/13/2009 09:18:53