Structure
Board Oversight and Responsibility
Various board committees, including the Corporate Governance
and Public Policy Committee, the Conduct Review and
Risk Policy Committee, and the Human Resources Committee,
are responsible for different segments of sustainability.
Staff Oversight and Responsibility
Our Corporate Citizenship department encompasses corporate
responsibility, corporate environmental affairs and
donations. Key staff in other departments are responsible
for programs and performance in issue-specific areas
including Finance, Investor Relations, Group Risk Management,
Procurement, Corporate Real Estate, Human Resources,
Community Sponsorships and Government Relations.
Employees worldwide are responsible for community relationsat
the local level. Each of our business units has its
ownframework for customer service, quality management
and government relations.
