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Reporting
We have adopted a multi-pronged approach to sustainability
reporting, using a range of formats designed to be accessible
to various audiences. Our sustainability reporting suite includes:
- rbc.com/responsibility:
Our website is the cornerstone of our sustainability
reporting and is geared to the widest range of our stakeholders:
consumers, employees, non-governmental organizations, community
partners, students and corporate responsibility practitioners.
The website provides at-a-glance information for the casual
reader, with drill-down information for those who want more
details, and is updated year-round. In 2009, we launched
an innovative "create your own report" function.
Our stakeholders can select the content they're interested
in, click one button, and a customized Corporate Responsibility
Report will be provided as a PDF, which can be reviewed
online or saved electronically.
To be environmentally responsible, we have reduced the
length of our printed reports over the years.
- Corporate Responsibility
Report and Public Accountability Statement: This
annual report, available online as a PDF, is geared to socially
responsible investors, employees, NGOs, regulators, elected
officials and corporate responsibility practitioners. It
summarizes key information taken from rbc.com/responsibility,
and includes an overview of our policies and approach to
business integrity, as well as a year-end snapshot of our
economic, social and environmental impact in the workplace,
marketplace and communities. It contains our annual Public
Accountability Statement as required by Canadian regulators.
Print copies are available at no cost, on request, by contacting:
The Editor
RBC Corporate Responsibility Report
and Public Accountability Statement
Royal Trust Tower
77 King Street West, 12th Floor
Toronto, Ontario
Canada
M5W 1P9
Email: corporateresponsibilityreport@rbc.com
- Customized
Corporate Responsibility Report: Our easy-to-use
online tool lets stakeholders select the Corporate Responsibility
content that interests them and create their own PDF report.
- Corporate
Responsibility Review: This short publication is
geared to consumers, the general public and employees. It
summarizes our Corporate Responsibility Report, indicates
where other information can be found, and is available in
print and online.
- Quarterly
Reports to Shareholders, Annual Report and Management Proxy
Circular: These publications are geared to
investors, analysts and shareholders, and provide disclosure
about our financial condition, as well as information related
to corporate overnance, executive compensation and risk
management.
- Global
Reporting Initiative (GRI): We observe the reporting
guidelines suggested by the Global Reporting Initiative.
Our reports contain a GRI index showing where all of our
GRI-related sustainability information can be found.
- Sustainability survey submissions: We regularly
and proactively provide information to a number of key socially
responsible research companies for the creation of indices,
ratings and rankings they provide or sell to analysts and
investors. For all the other research companies and rating
agencies, we continue to enhance our online reporting at
rbc.com/responsibility
in order to provide sufficient information about our sustainability
performance.
- Issue-specific reports: We provide detailed disclosure
on areas of interest that fall under the sustainability
banner, with reports that are produced for specific stakeholders.
For example, we make our submission to the Carbon Disclosure
Project public, and produce an annual Diversity Progress
Report and Aboriginal Partnership Report, which are available
online. Canada's Lobbyist Registration Act requires us to
report on our lobbying activities as well as those of others
who engage in advocacy on our behalf. We are required to
file a report every six months about the issues in which
we are engaged, under the President and CEO's signature,
listing our employees and consultants who are in regular
contact with government officials and the topics discussed.
Navigating rbc.com/responsibility
The structure of our website is designed to be intuitive,
based around key issues. For increased transparency, comparability
and ease of navigation, the site has been organized into categories
that we have used since 2005, which are also commonly used
by other companies. You can access information on our website
in a number of ways:
Future Reporting Plans
We plan to enhance the quality of our online disclosure as
new metrics emerge and as expectations of shareholders, clients,
NGOs and employees change. However, we recognize that the
performance metrics that are important to a socially responsible
investor may differ from the material financial metrics typically
evaluated by investors.
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