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Approach

 

Reporting

We have adopted a multi-pronged approach to sustainability reporting, using a range of formats designed to be accessible to various audiences. Our sustainability reporting suite includes:

  • rbc.com/responsibility: Our website is the cornerstone of our sustainability reporting and is geared to the widest range of our stakeholders: consumers, employees, non-governmental organizations, community partners, students and corporate responsibility practitioners. The website provides at-a-glance information for the casual reader, with drill-down information for those who want more details, and is updated year-round. In 2009, we launched an innovative "create your own report" function. Our stakeholders can select the content they're interested in, click one button, and a customized Corporate Responsibility Report will be provided as a PDF, which can be reviewed online or saved electronically.

    To be environmentally responsible, we have reduced the length of our printed reports over the years.

  • Corporate Responsibility Report and Public Accountability Statement: This annual report, available online as a PDF, is geared to socially responsible investors, employees, NGOs, regulators, elected officials and corporate responsibility practitioners. It summarizes key information taken from rbc.com/responsibility, and includes an overview of our policies and approach to business integrity, as well as a year-end snapshot of our economic, social and environmental impact in the workplace, marketplace and communities. It contains our annual Public Accountability Statement as required by Canadian regulators. Print copies are available at no cost, on request, by contacting:

    The Editor
    RBC Corporate Responsibility Report
    and Public Accountability Statement
    Royal Trust Tower
    77 King Street West, 12th Floor
    Toronto, Ontario
    Canada
    M5W 1P9

    Email: corporateresponsibilityreport@rbc.com

  • Customized Corporate Responsibility Report: Our easy-to-use online tool lets stakeholders select the Corporate Responsibility content that interests them and create their own PDF report.

  • Corporate Responsibility Review: This short publication is geared to consumers, the general public and employees. It summarizes our Corporate Responsibility Report, indicates where other information can be found, and is available in print and online.

  • Quarterly Reports to Shareholders, Annual Report and Management Proxy Circular: These publications are geared to investors, analysts and shareholders, and provide disclosure about our financial condition, as well as information related to corporate overnance, executive compensation and risk management.

  • Global Reporting Initiative (GRI): We observe the reporting guidelines suggested by the Global Reporting Initiative. Our reports contain a GRI index showing where all of our GRI-related sustainability information can be found.

  • Sustainability survey submissions: We regularly and proactively provide information to a number of key socially responsible research companies for the creation of indices, ratings and rankings they provide or sell to analysts and investors. For all the other research companies and rating agencies, we continue to enhance our online reporting at rbc.com/responsibility in order to provide sufficient information about our sustainability performance.

  • Issue-specific reports: We provide detailed disclosure on areas of interest that fall under the sustainability banner, with reports that are produced for specific stakeholders. For example, we make our submission to the Carbon Disclosure Project public, and produce an annual Diversity Progress Report and Aboriginal Partnership Report, which are available online. Canada's Lobbyist Registration Act requires us to report on our lobbying activities as well as those of others who engage in advocacy on our behalf. We are required to file a report every six months about the issues in which we are engaged, under the President and CEO's signature, listing our employees and consultants who are in regular contact with government officials and the topics discussed.
Navigating rbc.com/responsibility

The structure of our website is designed to be intuitive, based around key issues. For increased transparency, comparability and ease of navigation, the site has been organized into categories that we have used since 2005, which are also commonly used by other companies. You can access information on our website in a number of ways:

Future Reporting Plans

We plan to enhance the quality of our online disclosure as new metrics emerge and as expectations of shareholders, clients, NGOs and employees change. However, we recognize that the performance metrics that are important to a socially responsible investor may differ from the material financial metrics typically evaluated by investors.

  Publications
 
  Corporate Responsibility Report
  Public Accountability Statement (PAS)
  CR101 for Students
  RBC Letter
  more >>
 


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03/26/2010 13:02:11