Contact Our Client Care Centre
If your problem is not resolved to your satisfaction with your first contact, we encourage you to escalate your complaint by telephone, mail, fax or e-mail to the appropriate centre listed below.
Once we receive your complaint, we will do our best to resolve the issue quickly, typically within five business days. If it takes longer, we will contact you and follow up accordingly.
When contacting us, please include a telephone number where you can be reached.
Contact for all RBC business units, excluding RBC Direct Investing, RBC Insurance and RBC Dominion Securities Inc. as noted below:
Client Care Centre
PO Box 1 , Royal Bank Plaza
Toronto , Ontario M5J 2J5
Toll-free: 1-800-769-2540 - please choose language option, then option 2
Fax: 416-974-3561
Send an email
Contact for RBC Direct Investing:
Client Care Centre
Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5
Toll-free: 1-800-769-2560
Toll-free fax: 1-888-722-2388
Send an email
Contact for RBC Insurance:
RBC Insurance Services Inc.
Customer Care Assurance
PO Box 213, Station A
Mississauga, Ontario L5A 4N9
Toll-free: 1-888-728-6666
Toll-free fax: 1-888-844-3331
Send an email
Contact for RBC Dominion Securities Inc.:
Dominion Securities Inc.
RBC Centre
155 Wellington Street West, 15th floor
Toronto, Ontario, M5V 3K7
Attention: Designated Complaints Officer
Phone: 416-842-8056
Fax: 416-842-8055
Email: RBCDSRC@rbc.com
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